Pytanie pierwsze - w jakich okolicznościach wyskakuje błąd ?
Pytanie drugie - jak często ?
Pytanie trzecie - czy to jedyny zapisany bsod, jest ich więcej, mają tez inne błędy ?
Po krótkiej analizie tego co podesłałeś odnośnie samego laptopa bo nie raczyłeś zbyt wiele opisać:
SKUNumber => W7R19EA#BCM czyli jest to HP OMEN 15-ax002nc
To jest świeży model więc producent nie przewidział wsparcia dla Windows 7. Na stronie wsparcia jest tylko Windows 10 (x64). Gdyby to była seria biznesowa wtedy inna gadka bo dla nich wsparcie dla Windows 7 nadal jest i będzie. Szukanie na własną rękę sterowników po stronach poszczególnych producentów układów przychodzi z różnym skutkiem - przypominam iż te układy są dostosowywane przez pod sprzęt danego producenta i sterowniki mogą działać nieprawidłowo/niestabilnie.
Ponadto z doświadczenia część użytkowników instaluje sterowniki z wszelkich aplikacji do rozpoznawania i wyszukiwania sprzętu. Już niejednokrotnie pisałem swoje zdanie na ten temat jak to działa i czy warto. Warto pod warunkiem iż wie się co robi, wie się jakie elementy posiada sprzęt i nie ufa bezgranicznie takiemu oprogramowaniu, które dostanie nieograniczone pole jeśli je puścimy w samopas.
Mogło być również tak iż udało Ci się zainstalować część sterowników ze strony wsparcia hp, które były przeznaczone dla Windows 10.
W tym wypadku sterownik urządzenia audio (Realtek) w procesie audiodg.exe próbuje
Zostaw jeszcze na testy wszystkie sterowniki i wykonaj weryfikację sterowników systemowym narzędziem Driver Verifier pod kątem różnych typów naruszeń. Jak zapisze się bsod to podesłać.
Cytat:- Kliknij Start, wpisz cmd a potem verifier.exe
- Zaznacz opcję "Utwórz ustawienia niestandardowe".
- Kliknij "Wybierz indywidualne ustawienia z pełnej listy".
- Zaznacz opcje -> Pula specjalna - Śledzenie puli - Wymuszanie sprawdzenia IRQL.
- Kliknij "Wybierz nazwy sterowników z listy" po czym chwilę czekamy.
- Zaznaczamy wszystkie sterowniki nie pochodzące od Microsoft (sortujemy wg kolumny Dostawca).
- Klikamy zakończ, uruchamiamy ponownie komputer i czekamy pracując sobie na złe lub dobre wieści przez kilka godzin czy system się wysypie bsodem czy nie.
- Wpisujemy verifier.exe /reset aby zakończyć diagnostykę sterowników i uruchamiamy sprzęt ponownie.
Kod:
Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http: //www.osr.com)
Online Crash Dump Analysis Service
See http: //www.osronline.com for more information
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.23572.amd64fre.win7sp1_ldr.161011-0600
Machine Name:
Kernel base = 0xfffff800`03802000 PsLoadedModuleList = 0xfffff800`03a44730
Debug session time: Tue Mar 7 15: 48: 46.274 2017 (UTC - 4: 00)
System Uptime: 0 days 2: 07: 55.102
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
APC_INDEX_MISMATCH (1)
This is a kernel internal error. The most common reason to see this
bugcheck is when a filesystem or a driver has a mismatched number of
calls to disable and re-enable APCs. The key data item is the
Thread->CombinedApcDisable field. This consists of two separate 16-bit
fields, the SpecialApcDisable and the KernelApcDisable. A negative value
of either indicates that a driver has disabled special or normal APCs
(respectively) without re-enabling them; a positive value indicates that
a driver has enabled special or normal APCs (respectively) too many times.
Arguments:
Arg1: 0000000077a3bdaa, Address of system call function or worker routine
Arg2: 0000000000000000, Thread->ApcStateIndex
Arg3: 000000000000ffff, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
Arg4: fffff880240afb60, Call type (0 - system call, 1 - worker routine)
Debugging Details:
------------------
TRIAGER: Could not open triage file : e: \dump_analysis\program\triage\modclass.ini, error 2
FAULTING_IP:
+0
00000000`77a3bdaa ? ?
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
BUGCHECK_STR: 0x1
PROCESS_NAME: audiodg.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from fffff800038719a9 to fffff80003872400
STACK_TEXT:
fffff880`240af928 fffff800`038719a9 : 00000000`00000001 00000000`77a3bdaa 00000000`00000000 00000000`0000ffff : nt!KeBugCheckEx
fffff880`240af930 fffff800`038718e0 : fffffa80`142f5540 00000000`008fe4a8 fffff880`240afa88 00000000`00000001 : nt!KiBugCheckDispatch+0x69
fffff880`240afa70 00000000`77a3bdaa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245
00000000`008fe478 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77a3bdaa
STACK_COMMAND: kb
FOLLOWUP_IP:
nt!KiSystemServiceExit+245
fffff800`038718e0 4883ec50 sub rsp,50h
SYMBOL_STACK_INDEX: 2
SYMBOL_NAME: nt!KiSystemServiceExit+245
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 57fcfdf3
FAILURE_BUCKET_ID: X64_0x1_SysCallNum_4_nt!KiSystemServiceExit+245
BUCKET_ID: X64_0x1_SysCallNum_4_nt!KiSystemServiceExit+245
Followup: MachineOwner
---------
Kod:
[SMBIOS Data Tables v2.8]
[DMI Version - 40]
[2.0 Calling Convention - No]
[Table Size - 3462 bytes]
[BIOS Information (Type 0) - Length 24 - Handle 0000h]
Vendor Insyde
BIOS Version F.26
BIOS Starting Address Segment e000
BIOS Release Date 12/28/2016
BIOS ROM Size 600000
BIOS Characteristics
07: - PCI Supported
11: - Upgradeable FLASH BIOS
12: - BIOS Shadowing Supported
15: - CD-Boot Supported
16: - Selectable Boot Supported
19: - EDD Supported
20: - NEC 9800 J-Floppy Supported
21: - Toshiba J-Floppy Supported
22: - 360KB Floppy Supported
23: - 1.2MB Floppy Supported
24: - 720KB Floppy Supported
25: - 2.88MB Floppy Supported
27: - Keyboard Services Supported
30: - CGA/Mono Services Supported
32: - BIOS Vendor Reserved
34: - BIOS Vendor Reserved
36: - BIOS Vendor Reserved
53: - System Vendor Reserved
BIOS Characteristic Extensions
00: - ACPI Supported
01: - USB Legacy Supported
08: - BIOS Boot Specification Supported
10: - Specification Reserved
11: - Specification Reserved
BIOS Major Revision 15
BIOS Minor Revision 26
EC Firmware Major Revision 82
EC Firmware Minor Revision 31
[System Information (Type 1) - Length 27 - Handle 0001h]
Manufacturer HP
Product Name OMEN by HP Laptop
Version Type1ProductConfigId
Serial Number
UUID 00000000-0000-0000-0000-000000000000
Wakeup Type Power Switch
SKUNumber W7R19EA#BCM
Family 103C_5335KV G=N L=CON B=HP S=PAV X=Null
[BaseBoard Information (Type 2) - Length 17 - Handle 0002h]
Manufacturer HP
Product 8257
Version 82.31
Serial Number
Asset Tag
Feature Flags 09h
256327028: - V
256326988: - V
Location Type2 - Board Chassis Location
Chassis Handle 0003h
Board Type 0ah - Processor/Memory Module
Number of Child Handles 0
[System Enclosure (Type 3) - Length 24 - Handle 0003h]
Manufacturer HP
Chassis Type Notebook
Version Chassis Version
Serial Number
Asset Tag Number [String Not Specified]
Bootup State Safe
Power Supply State Safe
Thermal State Safe
Security Status None
OEM Defined 0
Height 0U
Number of Power Cords 1
Number of Contained Elements 0
Contained Element Size 0
[Processor Information (Type 4) - Length 42 - Handle 0004h]
Socket Designation U3E1
Processor Type Central Processor
Processor Family c6h - Specification Reserved
Processor Manufacturer Intel(R) Corporation
Processor ID e3060500fffbebbf
Processor Version Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
Processor Voltage 88h - 0.8V
External Clock 100MHz
Max Speed 8300MHz
Current Speed 2000MHz
Status Enabled Populated
Processor Upgrade Other
L1 Cache Handle 0006h
L2 Cache Handle 0007h
L3 Cache Handle 0008h
Serial Number
Asset Tag Number
Part Number To Be Filled By O.E.M.
[Cache Information (Type 7) - Length 19 - Handle 0005h]
Socket Designation L1 Cache
Cache Configuration 0180h - WB Enabled Int NonSocketed L1
Maximum Cache Size 0080h - 128K
Installed Size 0080h - 128K
Supported SRAM Type 0020h - Synchronous
Current SRAM Type 0020h - Synchronous
Cache Speed 0ns
Error Correction Type ParitySingle-Bit ECC
System Cache Type Data
Associativity 8-way Set-Associative
[Cache Information (Type 7) - Length 19 - Handle 0006h]
Socket Designation L1 Cache
Cache Configuration 0180h - WB Enabled Int NonSocketed L1
Maximum Cache Size 0080h - 128K
Installed Size 0080h - 128K
Supported SRAM Type 0020h - Synchronous
Current SRAM Type 0020h - Synchronous
Cache Speed 0ns
Error Correction Type ParitySingle-Bit ECC
System Cache Type Instruction
Associativity 8-way Set-Associative
[Cache Information (Type 7) - Length 19 - Handle 0007h]
Socket Designation L2 Cache
Cache Configuration 0181h - WB Enabled Int NonSocketed L2
Maximum Cache Size 0400h - 1024K
Installed Size 0400h - 1024K
Supported SRAM Type 0020h - Synchronous
Current SRAM Type 0020h - Synchronous
Cache Speed 0ns
Error Correction Type Multi-Bit ECC
System Cache Type Unified
Associativity 4-way Set-Associative
[Cache Information (Type 7) - Length 19 - Handle 0008h]
Socket Designation L3 Cache
Cache Configuration 0182h - WB Enabled Int NonSocketed L3
Maximum Cache Size 1800h - 6144K
Installed Size 1800h - 6144K
Supported SRAM Type 0020h - Synchronous
Current SRAM Type 0020h - Synchronous
Cache Speed 0ns
Error Correction Type Specification Reserved
System Cache Type Unified
Associativity Specification Reserved
[OEM Strings (Type 11) - Length 5 - Handle 0011h]
Number of Strings 8
1 $HP$
2 LOC#BCM
3 ABS 70/71 78 79 7A 7B
4 OemString4
5 HP_Mute_LED_0_A
6 FBYTE#6b7K7M7WaBapaqasauawbAbhbmbncbdUdXdpdq.Bq;
7 BUILDID#16WW2GKT602#SBCM#DBCM;
8 OemString8
[System Configuration Options (Type 12) - Length 5 - Handle 0012h]
[Physical Memory Array (Type 16) - Length 23 - Handle 0018h]
Location 03h - SystemBoard/Motherboard
Use 03h - System Memory
Memory Error Correction 03h - None
Maximum Capacity 33554432KB
Memory Error Inf Handle [No Errors]
Number of Memory Devices 2
[Memory Device (Type 17) - Length 40 - Handle 0019h]
Physical Memory Array Handle 0018h
Memory Error Info Handle [No Errors]
Total Width 64 bits
Data Width 64 bits
Size 8192MB
Form Factor 0dh - SODIMM
Device Set [None]
Device Locator Bottom-Slot 1(left)
Bank Locator BANK 0
Memory Type 1ah - Specification Reserved
Type Detail 0080h - Synchronous
Speed 2133MHz
Manufacturer SK Hynix
Serial Number
Asset Tag Number
Part Number HMA41GS6AFR8N-TF
[Memory Device (Type 17) - Length 40 - Handle 001ah]
Physical Memory Array Handle 0018h
Memory Error Info Handle [No Errors]
Total Width 64 bits
Data Width 64 bits
Size 8192MB
Form Factor 0dh - SODIMM
Device Set [None]
Device Locator Bottom-Slot 2(right)
Bank Locator BANK 2
Memory Type 1ah - Specification Reserved
Type Detail 0080h - Synchronous
Speed 2133MHz
Manufacturer SK Hynix
Serial Number
Asset Tag Number
Part Number HMA41GS6AFR8N-TF
[Memory Array Mapped Address (Type 19) - Length 31 - Handle 001bh]
Starting Address 00000000h
Ending Address 00ffffffh
Memory Array Handle 0018h
Partition Width 02
[Memory Device Mapped Address (Type 20) - Length 35 - Handle 001ch]
Starting Address 00000000h
Ending Address 007fffffh
Memory Device Handle 0019h
Mem Array Mapped Adr Handle 001bh
Partition Row Position 01
Interleave Position 01
Interleave Data Depth 01
[Memory Device Mapped Address (Type 20) - Length 35 - Handle 001dh]
Starting Address 00000000h
Ending Address 007fffffh
Memory Device Handle 001ah
Mem Array Mapped Adr Handle 001bh
Partition Row Position 01
Interleave Position 02
Interleave Data Depth 01
Post: #1
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